Welcome to the Iron Wire Decor Help Center
Do you have questions about our products or policies? Then, you are in the right place. Specifically, we compiled this comprehensive Stainless Steel Jewelry FAQ guide to assist you. Ultimately, our goal involves providing transparency about our shipping, materials, and returns so you can shop with total confidence.Stainless Steel Jewelry FAQ.
Does your Stainless Steel Jewelry tarnish or rust?
This is our most frequently asked question. Fortunately, the answer is no. Moreover, we craft our collection from high-quality metals and often finish it with 18k gold PVD plating. Therefore, our stainless steel jewelry is 100% waterproof and tarnish-free. In fact, you can wear our pieces in the shower, pool, or ocean without worrying about them turning green or fading.
Shipping your Stainless Steel Jewelry
We know you want your new accessories as soon as possible. Consequently, we established a fast and reliable process. For instance, here is exactly how we handle your order:
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First: We process and pack orders within 1-2 business days.
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Next: Once your package leaves our warehouse, we email you a tracking number immediately.
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Finally: We ensure safe transit directly to your doorstep.
Where do we ship our jewelry?
Currently, we focus on serving our customers in the United States. However, we are actively expanding our reach. In the meantime, if you live outside the US, please contact our support team. We can often arrange a special delivery for you. Additionally, we secure every package carefully to prevent any damage during transit.
Is our Stainless Steel Jewelry gift-ready?
Absolutely. In addition, we believe that unboxing should be a special experience. For this reason, we send every piece of stainless steel jewelry in beautiful packaging. As a result, this makes it perfect for gifting. Whether you treat yourself or surprise a loved one, we designed our presentation to impress.
Returns for Stainless Steel Jewelry
We want you to love your new accessories. However, if for any reason you do not feel completely satisfied, we are here to help. Specifically, we accept returns for unused items within 30 days of delivery. Then, simply contact our customer service team, and we will guide you through the return process.
Still have questions about our Stainless Steel Jewelry?
As a final note, if you couldn't find the answer in this Stainless Steel Jewelry FAQ, please don't hesitate to reach out. After all, we prioritize customer satisfaction above everything else. You can contact us via our contact page or Instagram, and we will get back to you shortly.
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